FAQ – EarthTail

Welcome to the EarthTail Frequently Asked Questions page.
We’re here to help and make your shopping experience smooth and clear.

If you need further assistance, feel free to contact us anytime.

1. How long will it take to receive my order?

We ship to customers within the United Kingdom.

Handling time: 1–2 business days
Transit time: 7–12 business days
Estimated total delivery time: 8–14 business days

For more details, please see our Shipping Policy.

2. Do you offer free shipping?

Yes — we offer free standard shipping on all UK orders.

3. Where is EarthTail located?

EarthTail is a UK-based online brand, operating from:

15 Queens Walk, Reading, RG1 7QF, United Kingdom

We currently operate online only.

4. What if I receive a defective product?

If you receive a faulty or damaged item, we’ll replace it at no cost.
Please email us within 30 days of receiving your order.

Check our Return & Refund Policy for more details.

5. Can I cancel my order after placing it?

Yes — you can cancel your order within 24 hours of placing it.
Please contact us quickly so we can stop the processing.

6. What is your return policy?

We offer 30-day returns.
For full details, please refer to our Return & Refund Policy page.

7. When will I receive my refund?

Once we receive and inspect your returned item, the refund will be issued to your original payment method.
Refunds usually appear within 7 business days depending on your bank.

8. Do you offer warranties?

Yes — we provide a 30-day warranty on all products.

9. How can I contact customer support?

You can contact us anytime:

Email: info@earthtail.com
Phone: +44 7464 117243

We reply within 1–2 business days.

10. Do you ship internationally?

Not at the moment — we currently ship within the UK only.

11. Do you have a physical store?

No — we are online only.
This allows us to keep prices fair and product options wide.

12. Can I place a bulk order?

Yes — we accept bulk, wholesale, and custom orders.
Contact us for more details.

13. How do I exchange a product?

Exchanges follow the same process as returns — just contact us first so we can assist you.

14. How do I track my order?

Once your order ships, you’ll receive a tracking link by email to follow your delivery.

Contact Us

If you have any questions about payments or need support, feel free to reach out:

EarthTail
Email: info@earthtail.com
Phone: +44 7464 117243
Address: 15 Queens Walk, Reading, RG1 7QF, United Kingdom
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Response Time: 1–2 business days

Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)

We respond within 1–2 business days