Shipping Policy

At EarthTail, we’re committed to providing a smooth, transparent, and reliable shopping experience for every pet lover. We want your order to reach you quickly, safely, and with care.

Shipping Locations

This shipping policy applies to all orders delivered within the United Kingdom.
We currently do not ship internationally.

Delivery Times

  • Order Cut-Off Time: 5:00 PM (UK Time), Monday to Friday.
    Orders placed after this time will be processed the next business day.

  • Order Handling Time: 1–2 business days (Monday to Friday).

  • Transit Time: 7–12 business days (depending on location).

  • Estimated Delivery Time: 8–14 business days total.

Please note that delivery times may vary slightly during holidays or sales periods.

Carrier Services

We work with trusted UK and international shipping partners to ensure safe delivery, including:
Royal Mail, Evri, DPD, and Yodel.

Shipping Costs

We offer Free Standard Shipping on all UK orders — no minimum spend required.
There are no hidden fees at checkout.

Delivery Issues

If you experience any problems with your delivery — such as delays, missing items, or damaged parcels — please contact our support team immediately.
We’ll do our best to resolve the issue quickly and ensure your order arrives safely.

Tracking Your Order

Once your order is shipped, you’ll receive an email containing your tracking number and a link to monitor your delivery.
Please allow 2–4 days for the tracking to update once the parcel reaches the UK.

Questions?

Visit our FAQ page or contact our customer service team if you need any help.

Contact Us

If you have any questions about payments or need support, feel free to reach out:

EarthTail
 Email: info@earthtail.com
 Phone: +44 7464 117243
 Address: 15 Queens Walk, Reading, RG1 7QF, United Kingdom
 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
 Response Time: 1–2 business days


Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)

We respond within 1–2 business days